Exchanges and Returns

Our main goal is customer satisfaction. However, if you are not satisfied, you can return the purchased products within 14 days of delivery, provided you meet one of the conditions detailed in this section.

To process a return, you can call +34 695 80 56 05 or email info@cosmeticcarshop.com, stating the reason for the return and whether you would like the same product sent to you again. Returns will not be processed after 14 days.

Remember to never discard the product packaging until you have verified that the products are in perfect condition. Before opening any product, please check that all items match your order (quantity, format, and quality), and file an immediate claim if there are any issues. If you find a problem with any product, please do not remove it from its original packaging.

Please send all returns in their original packaging to the following address:

Cosmetic Carshop SL

Pol. Ind. Los Jarales. Avda. Las minas, nave 3

23700 – Linares (Jaén – Spain)

Possible return scenarios:

Once you have received the order:

The product is defective or has been damaged during transport. You can return the product in its original packaging, with Cosmetic Carshop SL covering all shipping costs for both the initial delivery and the return. You will not be charged for the product. In cases of damage during transport, it is essential that you notify us immediately upon receiving the merchandise and note this on the carrier's delivery slip.

You have not received your order and wish to cancel or modify it:

  • If your order has left our warehouse and, without any issues on our part, you wish to return it, Cosmetic Carshop SL may demand compensation for the shipping costs incurred both to and from the warehouse.
  • If your order has not yet begun processing, there will be no cost to you. To avoid this, please notify Cosmetic Carshop SL as soon as possible.

Attention: For returns, if you wish to send the merchandise via a transport company of your choice, you must do so with shipping costs prepaid according to their rates. If, on the other hand, you wish to send it via our transport company, you must contact Cosmetic Carshop SL and request a collection (indicating that it will be freight collect) to benefit from more economical rates.